Shipping & Returns

SHIPPING & RETURNS

Frederick Scott is independently run out of Philadelphia. Every order is packed and shipped by hand, and every email is answered by a real person. The policies below are built so we can keep that promise to everyone.

SHIPPING

Orders ship within 5 to 7 business days. We ship on [Mondays and Thursdays], so orders placed after [12pm ET] on a shipping day go out on the next one.

Pre-orders and restocks ship on the timeline listed on the product page. During drops, processing may run longer. Any delays will be communicated by email.

You’ll receive a confirmation email with tracking once your order ships. Once a package is with the carrier, delivery times are out of our control.

International orders ship Delivered Duties Unpaid (DDU). Customs fees, duties, and taxes are the customer’s responsibility and are collected by the carrier on delivery. Refused packages will not be refunded.

DAMAGED, LOST, OR STOLEN ORDERS

Email fred@frederick-scott.com with your order number within the windows below. Claims outside these windows are not eligible.

• Damaged items: within 7 days of delivery, with photos of the item and packaging.
• Stolen packages (marked delivered, not received): within 7 days of the delivery date. Please check with neighbors and building management first. We may ask you to file a claim with the carrier.
• Lost packages (tracking stopped updating): after 10 business days for domestic orders, 30 days for international.

We’ll file with the carrier on your behalf and follow up by email. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

RETURNS

You have 14 days from delivery to request a return.

Items must be unworn, unwashed, and in original condition with tags attached and original packaging. Items that show wear, odor, or damage will be sent back at your expense.

A $[8] return shipping fee is deducted from all domestic refunds. Original shipping is non-refundable.

Final sale: pre-orders, collaborations, limited releases, sale items, and samples cannot be returned or exchanged.

HOW TO START A RETURN OR EXCHANGE

Email fred@frederick-scott.com within 14 days of delivery.

• Subject line: Return or Exchange + your order number (ex. Return #1042)
• In the email: the item(s), size, and reason. For exchanges, include the size or color you want.

Once approved, you’ll receive return instructions and a label by email. Returns sent without an approved request will not be accepted.

INTERNATIONAL RETURNS

International customers cover all return shipping. Original shipping, duties, and taxes are non-refundable. Once your request is approved, email your tracked return label to fred@frederick-scott.com before shipping.

EXCHANGES

Exchanges are for a different size or color of the same item and are subject to availability. Your replacement ships once we receive and inspect the original. If the size or color you want sells out before then, you’ll receive a refund or store credit instead. A $[8] fee applies to domestic exchanges to cover return shipping. Limit one exchange per order.

REFUNDS

Returns and refunds are processed every Thursday and Friday. Please allow up to 10 business days from the time your return arrives for it to be processed. Refunds are issued to your original payment method minus the return fee, or as store credit with no fee deducted. Let us know which you’d prefer in your return email.

Refunds can take 1 to 2 billing cycles to appear depending on your bank. You’ll get an email once yours is processed.

CONTACT

All support is handled by email at fred@frederick-scott.com. We respond within 2 to 3 business days. Please don’t send the same request through multiple channels (email, DMs, comments). It slows things down for everyone.